Refund Policy
Understand cancellation eligibility, refund timelines, and rescheduling conditions.
1. Cancellation Policy
100% Refund
Cancellations made 15 days or more before check-in qualify for full refund.
50% Refund
Cancellations made between 7–14 days before check-in qualify for 50% refund.
No Refund
- Cancellations within 7 days of check-in
- Early check-outs
- No-shows
2. Rescheduling Policy
Date changes should be informed at least 7 days before check-in and remain subject to availability.
3. Refund Processing
Eligible refunds are processed within 7–14 business days.
4. Third-Party Bookings
OTA platform bookings follow respective platform refund policies.
5. Cancellation by Management
In rare cases where accommodation cannot be honored, guests will receive alternative accommodation or full refund.
